We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
eddief54
3 years agoNew member | Level 2
Can't get music from a shared folder
I get music from a shared folder to make a set for services at church. I need to download it in a form that is compatable with my music stand app. I have been using drop box for years and just copied the file and pasted to my desktop so I could access it from there. When I try to do that as usual, it doesn't allow me to do that. Has something changed? Is there another way to do the same thing? Please Help...
1 Reply
- Jay3 years ago
Dropbox Community Moderator
Hi eddief54, thanks for bringing this to our attention.
You mentioned that you copied and pasted it across but it didn't allow that.
Could you clarify in more detail what you mean? Was there an error message? Did the file refuse to copy over? Does it play normally when in the Dropbox folder?
This will help me to assist further!
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!