Forum Discussion

BBCjustin's avatar
BBCjustin
Explorer | Level 4
3 years ago

can't open jpg on my dropbox app on my phone

Good morning, I woke up today and I can't open jpg files in the dropbox app on my iphone. My phone has the latest update and so has the Dropbox app.   I have two Dropbox profiles but I can't op...
Mobile
View
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

 Thanks for the info, for the both of you, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

BBCjustin's avatar
BBCjustin
Explorer | Level 4
3 years ago

Hi,

Thanks for the tip.

did what you suggested but it kept not opening the pics I'm afraid.

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey BBCjustin, sorry to jump in here, but could you clarify your device's exact OS version and the version of the Dropbox app installed there as well?

     

    Have you made sure that both of them are up to date?

     

    Also, have you tried clearing the app's cache since you first noticed this? 

    • BBCjustin's avatar
      BBCjustin
      Explorer | Level 4
      3 years ago

      Hi Walter,

      no need to be sorry and thanks for helping.

      My phone is running with iOS 16.3.1 and it doesn't give me an option to update it further. The App Version of Dropbox is 316.3.

      Yes, I cleared the app's cache already this morning but it didn't help.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Did you try another wifi network or cell data perhaps BBCjustin? 

  • Alyssakeyes's avatar
    Alyssakeyes
    New member | Level 2
    3 years ago

    I am having the same problem - on an iPhone 13 which has been updated along with the app.  I have deleted the app and restarted and redownloaded several different times.  I tried making them available offline and nothing is working…

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!