Forum Discussion

BBCjustin's avatar
BBCjustin
Explorer | Level 4
3 years ago

can't open jpg on my dropbox app on my phone

Good morning, I woke up today and I can't open jpg files in the dropbox app on my iphone. My phone has the latest update and so has the Dropbox app.   I have two Dropbox profiles but I can't op...
Mobile
View
NikZ's avatar
NikZ
Helpful | Level 6
3 years ago
…& I too am experiencing the very same problem! Everything up to date, reinstalled & easily viewable with other Cloud based storage platforms!!
Most irritating!
meredithcardall's avatar
meredithcardall
New member | Level 2
3 years ago
I am having the same issue. Started about 20 hours ago. I’ve cleared cache, uninstalled and installed app, restarted iPhone, etc.
  • Jlion029's avatar
    Jlion029
    Helpful | Level 5
    3 years ago
    Definitely seems like a Dropbox app issue and not an any individual users issue. Dropbox team hope you’re able to raise a ticket for this issue internally and fix 🙏🏻
  • meredithcardall's avatar
    meredithcardall
    New member | Level 2
    3 years ago
    My images just came back. I haven’t done anything in the last three hours. I hope it’s working now for everyone.
  • Kenda's avatar
    Kenda
    Helpful | Level 5
    3 years ago
    Yes! Everything is working correctly for me now too. Thank you Dropbox Guru’s!
  • eriq c.'s avatar
    eriq c.
    Helpful | Level 7
    3 years ago

    ⭐️⭐️⭐️ Everything is working again! Thank you Dropbox. 🌞

  • Jlion029's avatar
    Jlion029
    Helpful | Level 5
    3 years ago
    They’re all back! Thank you Dropbox
  • BBCjustin's avatar
    BBCjustin
    Explorer | Level 4
    3 years ago

    Hi, this morning I can open jpg's again on my phone. Thanks for helping fixing the problem! 

    I'm still not sure what the issue was but I guess Dropbox fixed from their end.

    Best

    J

     

  • j_m_martin's avatar
    j_m_martin
    Helpful | Level 5
    3 years ago
    Yes, many thanks to all at Dropbox. My images seem to be displaying as they should now. It would be interesting to know what caused the problem, and how they fixed it.
  • eriq c.'s avatar
    eriq c.
    Helpful | Level 7
    3 years ago

    This is such a great comment. Can you share with us what happened?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!