can't open jpg on my dropbox app on my phone

Yes! We are all experiencing this same issue - see this thread:

can't open jpg on my dropbox app on my phone

Hello Hannah,

I cleared the cache, but it did not fix the problem.

I store all files in the Dropbox cloud, not locally, but I do have plenty of of space available in the Apply iCloud (using only 2.9 GB). According to the Dropbox app, I have 81.92 GB of space available for local storage on my phone and I am using zero.

Up until yesterday, the Dropbox app has worked the way it's supposed to on my iPhone.

Thank you,

Kenda

Thank you, Eric.

I guess it's nice to know that I am not the only one with this issue. When the problem started for me yesterday, I had not installed the latest iOS update yet. I installed it this morning, hoping it would fix the problem, but it didn't. I'm just pointing out that this issue was not caused by the 16.3.1 iOS update - in case anyone wonders about that.

I am having the same problem - on an iPhone 13 which has been updated along with the app.  I have deleted the app and restarted and redownloaded several different times.  I tried making them available offline and nothing is working…

hello,

i have encountered a problem that i have just noticed about an hour ago, I'm unable to view photos that are in my dropbox folders,

I'm currently using an ipad and iphone however, i am able to view photos when using a laptop with no issues. my iphone and ipad are up to date with the latest ios and so is the app (version 316.3.2) I have tried clearing my cache and logged out and logged back in again to no avail, i have also deleted the app and re-installed, again with no success. 

thanks in advance 

apologies, i have just noticed that there are already threads relating to this issue