Can't open password protected file

I have a password protected word document (*.dcox).

It does not want to open in edit mode when accessing via my Mac/Chrome browser.

Should it work?

At present I log in, find the file, click to open, it asks "Enter password to Continue"

Password is not recognised. yet it IS the right password.

I either a) have to download it and use it that way, or b) Open in Word for Web, but that is read only, and cant edit.

Is this correct?

Welcome to the Community, ASample!

Is your document’s password not recognized if you log in to Dropbox via another web browser or even incognito mode? 

In case you have other MS files that are password-protected, can you please double check if the same thing happens for them, too? 

Let me know what you find.

Hi Nancy

To test, I have created a brand new password protected *.DOCX file. with a very simple password.

I have tried the following:

- Open via Safari browser - it says the password is incorrect

- Open via Chrome on 2 different macs - it says the password is incorrect

- As the file is the newest file I have uploaded it is viewable via the menu bar on my mac (top of the screen), opening it via here..it says the password is incorrect

- If I open it via my android phone and the dropbox app - It works

- If I open the file direct from my mac hard drive in the drop box folder: It works

- if I open it via the chrome browser in my Android phone - it says the password is incorrect

please advise as this seems very inconsistent.

Thanks

Adam

Hey ASample, thanks for this info.

I moved your post to this relevant thread.

Please make sure to check it out for more info on your issue.

Hi, 

I am having the exact same issue, I have attempted all the same troubleshooting that you have with this person and would like some more help please.

Thanks ever so much.

Sam

If you're facing difficulties accessing a password-protected file on Dropbox from your PC, despite entering the correct password, try the following steps.

First, verify the password's accuracy and consider copy-pasting it to eliminate typing errors. Clear your browser's cache and cookies, as well as disabling browser extensions, to rule out browser-related issues.

If the problem persists, attempt a password reset from another device where you can access the file successfully. Additionally, check for two-factor authentication (2FA) and ensure that your browser is up to date.

If the issue persists, temporarily disable security software, and if all else fails, contact Dropbox support for further assistance regarding the specific issue on your PC.