Can't open password protected file

Strange that it is not possible to open password protected files in browser when it ask for password, and reply that the pasword is wrong....

I am having this same problem, just started yesterday. I was able to open all password protected files yesterday morning, then by the afternoon I get the error message "the password you entered is incorrect". I know 100% it is correct. I have tried multiple browsers without success.

I'm having the same problem as of yesterday. Trying to open word docs on my mac that I was able to open the day before but now get an error message saying the password is incorrect. I know for certain that I am entering the correct passwords. I have tried multiple browsers without any luck.

I have never had a problem accessing password protected word docs on my mac until yesterday, April 20, 2023. I get an error message "incorrect password" for every single document, when I know for certain I am entering the correct password. I tried on both firefox and chrome. No luck on either. This is my job so I have to be able to access these files. Thanks for any help!

Hey deb-reyn! I hope you’re doing well. 

As Hannah has mentioned here, it isn’t possible to preview a file on the Dropbox website, as long as it's password-protected. 

For more info, you can also check this Help Center article.

I'm the original poster of this thread.  The response from Nancy, the thread moderator, contains the link to the Help Center article that (finally!) answers the question: 

Error: This file is password-protected

What happened:

If you're seeing the error message This file is password-protected, the file you’re trying to preview requires a password to view it. Many applications (for example, Microsoft Word or Adobe Photoshop) allow you to set passwords for your files. Dropbox doesn’t support files that are password-protected in other applications, so you won’t be able to preview them.

How to fix it:

If you'd like to preview the file, open the file in its original application and remove the password. 

If you'd like to keep the password, download and open the file on your computer or phone to view it.

I tried this from the DropBox web link, and it works fine.  Once the file was downloaded to my computer, I was able to open it with the usual password.

Thank you, Nancy, for answering the original question!

Jim

Hello community, you know I have a problem with the preview of office files when they are protected with a password, they simply do not open, any tips to solve this problem, obviously without having to download the files to open them

Hey Carlitoxbrown, thanks for reaching out.

I'm afraid that Dropbox doesn’t support files that are password-protected in other applications, like Office files.

You'll need to download the file, if you'd like to view it and keep the password protection.

You can read more about this here.