Forum Discussion

mharpsnz's avatar
mharpsnz
Helpful | Level 6
8 months ago

'Couldn't load - Something went wrong at our end' error when trying to preview my photos

Morning, I am unable to view/preview any uploaded photos using Dropbox on my desktop browser. No thumbnail previews are displayed and when I open the photo, I am displayed the "Couldn't load - Some...
Error Messages
Preview
Web
ehwang90's avatar
ehwang90
New member | Level 2
8 months ago

Same here - I contacted via chat and was escalated. Both my phone and desktop are wiped - I can't access anything and the photos specifically "disappeared".

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!