Recently all of my computer with Dropbox have started showing a sync error "Couln't download. Remove incompatible characters from the filename. e.g. emojis, /\"<>:|?*" The problem filename isn't shown, the "Go to File" link just takes me to the root directory of my drive, and I obviously can't search for those bad characters. How do I find this file to solve the sync issue?

Hey Roy2010, no worries let me share Sam's response here as well. Hi everyone, Sharing an update on the topic: our team is working on adjusting this, and it's expected to roll out in our next Stable Build (V190). You can check our releases here, and we'll keep you informed on the progress. Thanks, Sam I appreciate your patience on this, thank you!

Couln't download. Remove incompatible characters from the filename

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Megan
Dropbox Community Moderator
2 years ago
Hi JonM2, welcome to our Community, and happy 2024!

Can you send me a screenshot of the "Couldn't download" error you keep receiving on your devices, please?

Does it happen on both your PCs and Mac devices too? If you could also give me some example file/folder names that this happens to, I'd appreciate it.

Keep me posted, and we'll take it from there!
Sam DBX
Community Manager
2 years ago
Hi everyone,

Sharing an update on the topic: our team is working on adjusting this, and it's expected to roll out in our next Stable Build (V190).

You can check our releases here, and we'll keep you informed on the progress.

Thanks,

Sam
Nancy
Dropbox Community Moderator
2 years ago
Hi everyone, and thanks for reporting this.

Our team is currently looking into it, and they’ll provide an update as soon as they’ve got more details.
JonM2
Helpful | Level 5
2 years ago
Hi yes, will do, my apologies for not supplying appropriate troubleshooting data. Both mac and pc have "sync issues" selection under clicking on the task bar/doc dropbox icon. I have resolved this issue by removing said files not really needed as well as storing locally. Will reproduce in all fashions with screen grabs etc over the next few business days as my schedule allows for proper trouble shooting purposes. Again, removing the items listed in "sync issues" is my only concern.
DHK
Collaborator | Level 8
2 years ago
If there is a better forum group for this post, please let me know.

I've started receiving error messages for 3 files stating "Couldn't Sync Files". When I click on "View File" nothing happens. I have no idea where these files are. They appear to be internal files to some swift application., How can I find (and delete) them?

Sync Error
Mark
Super User II
2 years ago
Have you done a search of the Mac via Finder?
DHK
Collaborator | Level 8
2 years ago
Absolutely. I do have an Xcode folder as shown in the screen print 2nd entry, but couldn't find anything like that...
Marheim
New member | Level 2
2 years ago
I have the same problem. Mac Studio, MacOS 14.2.1.
When I click "View file", nothing happens.
Would you have any solutions already?
Hannah
Dropbox Community Moderator
2 years ago
Hey DHK, do these files appear in your account on dropbox.com?
silsurf
Explorer | Level 4
2 years ago
I have this message in my Dropbox menubar:

Could'nt sync files
To fix this, view sync issues for your files
When I click view Now it shows me:
When I click on Go To Folder:
I dont see any of the incompatible characters? Is it that they exist "somewhere" within this folder? Is there a way to know exactly where the problematic folder is located?

Thanks