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Dimples's avatar
Dimples
Helpful | Level 5
3 years ago
Solved

Couln't download. Remove incompatible characters from the filename

Recently all of my computer with Dropbox have started showing a sync error "Couln't download. Remove incompatible characters from the filename. e.g. emojis, /\"<>:|?*"

 

The problem filename isn't shown, the "Go to File" link just takes me to the root directory of my drive, and I obviously can't search for those bad characters.  How do I find this file to solve the sync issue?

 

 

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  • Megan's avatar
    Megan
    1 year ago

    Hey Roy2010, no worries let me share Sam's response here as well.

     

    Hi everyone,

     

    Sharing an update on the topic: our team is working on adjusting this, and it's expected to roll out in our next Stable Build (V190).

     

    You can check our releases here, and we'll keep you informed on the progress.

     

    Thanks,

    Sam 

     

    I appreciate your patience on this, thank you!

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  • nomadism's avatar
    nomadism
    Explorer | Level 4
    3 years ago

    I have a rather annoying (and consistent) problem with dropbox uploads. It's a constant reminder that I have files that dropbox tells me that

     

    "Couldn't upload. Remove incompatible characters from the filename..."

     

    But as my screenshot show, there are no incompatible characters actually (as far as I can see, unless dropbox counts unicode Korea as "incompatible.")

     

    Moreover, one of the files does not even seem to exist (the final file without the icon), as when I click "Go to file," nothing happens. 

     

    What am I supposed to do here?

     

    For what it's worth, I'm using MacOS Monterey, version 12.3.1

    My dropbox app version is v148.4.4519

    Due to my own preference, I've disabled "dropbox system extension" but the problem existed even when I had the extension turned on. 

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey nomadism, thanks for the report and sorry to hear you're having issues with this.

     

    Just so you know, I merged your post under this thread as it echoes the OP here. 

     

    Can you please take a look and reply to the questions I asked Dimples? 

     

    Thanks a bunch!

  • Dimples's avatar
    Dimples
    Helpful | Level 5
    3 years ago

    Walter I couldn't find any files with incompatible characters obvious on dropbox.com.  My version of the dropbox app is 148.4.4519.  It currently say "Up to Date" but that error pops up on my machine about once a week.

     

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