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wpicotte's avatar
wpicotte
Explorer | Level 4
9 months ago
Solved

Damaged files on the Dropbox desktop app on MacOS Sequoia

Several pdf files stored in my DropBox account are listed as having 0kb files sizes when viewing them on desktop. I am unable to open them in a browser or Acrobat.  Via dropbox.com, these same ...
desktop
Dropbox Basic
File access
Mac
  • Walter's avatar
    Walter
    9 months ago

    So the issue is resolved when you marked your files to be available offline wpicotte?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi wpicotte - sorry to hear you're having issues with this.

Can you clarify if those files are online-only or available offline on your computer based on their syncing icons?

Also, what is your computer's  OS version and the status/version of the Dropbox desktop app as shown in your menu bar?

Let us know more and we'll take it from there.

wpicotte's avatar
wpicotte
Explorer | Level 4
9 months ago

Hi Walter - thanks for the reply. The issue is that they're set to 'available when online'. I was not even aware of this feature -- thank you.

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