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JohnK2's avatar
JohnK2
Collaborator | Level 8
6 years ago
Solved

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
Error Messages
Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    5 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

JohnK2's avatar
JohnK2
Collaborator | Level 8
6 years ago

JohnK2's avatar
JohnK2
Collaborator | Level 8
6 years ago

Also, on my iPhone, I open dropbox and go to that combo file. Enter my password and get the result above. If i click on the "open" button, then I am able to open in Excel with my password. Never had to do this before my iOS upgrade yesterday. My wife's phone has the exact same issue. We are able to open on our macs but not our iPads or iPhones.

  • ltx's avatar
    ltx
    Helpful | Level 6
    6 years ago
    I am also having this exact same issue/same error message after upgrading to iOS 14.2 yesterday.
    • JohnK2's avatar
      JohnK2
      Collaborator | Level 8
      6 years ago

      Glad to see I'm not the only one!

      • ltx's avatar
        ltx
        Helpful | Level 6
        6 years ago
        Thanks for mentioning iOS 14.2! I didn’t realize until you mentioned it that that was what changed to cause all my password protected files (excel/word) to no longer open within dropbox. I couldn’t find anyone else having this issue when I googled online for a fix. Thank you for posting it!
  • Juliekel's avatar
    Juliekel
    New member | Level 2
    6 years ago
    Same issue
  • roba1702's avatar
    roba1702
    Helpful | Level 5
    5 years ago

    I am also having this exact same issue/same error message after upgrading to iOS 14.2

    • roba1702's avatar
      roba1702
      Helpful | Level 5
      5 years ago

      With the new Iphone 12, the Excel type file (.xlsx) with access code is no longer available when you type the access code.

  • Psurret's avatar
    Psurret
    New member | Level 2
    5 years ago

    I also have the same problem, has anyone resolved it?

     

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