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Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
Daphne
Dropbox Community Moderator
Dropbox Community ModeratorHey there everyone, thank you all so much for your updates here!
If anyone is still having this issue after ensuring the Dropbox and Excel app are updated, we'd like to have a look further into this with our team too.
Please submit a ticket with the team with the options available to you (based on your account's plan) here, and then let me know the ticket number you receive (eg. #1234567) so I can follow up with you there.
If you have any trouble submitting a ticket, just let me know and I can assist from my side.
Look forward to hearing back from you all - cheers!
Daphne
I suggest its nothing to do with dropbox. I have the same problem opening a password protected file from my email. Its only been aproblem since I updateded my iphone to 14.2. Detatching the file from email/dropbox etc and then opening it using excel of the iphone works fine.
Daphne, your response is not helpful. If you have read the thread here, you can see that this is not about updating DropBox or MS. It is about a compatability issues that is tied to iOS 14.2. It also is not helpful to tell us to set up a ticket with Support because the Basic plan (which we have to pay for) does not allow us to set up a support ticket. It only permits chat and email support. Please, Daphne, get back to us on this thread about whether there can be a fix for this. To tell us each to handle this individually is a cop-out and of no help to those of us with the Basic Plan. It is not an individual issue but a compatability issue between DropBox and the most recent iOS update from Apple.
- Stephen I dont think its anything to do with dropbox. I have the same issue with files that have been nowhere near dropbox
You are right, Iancars. It clearly seems to be a glitch with iOS 14.2. I just hope that Apple can provide a fix with a new update or that the two companies can coordinate about the problem. Luckily I can still access the password-protected files on DropBox through Word.
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