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Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
Daphne, your response is not helpful. If you have read the thread here, you can see that this is not about updating DropBox or MS. It is about a compatability issues that is tied to iOS 14.2. It also is not helpful to tell us to set up a ticket with Support because the Basic plan (which we have to pay for) does not allow us to set up a support ticket. It only permits chat and email support. Please, Daphne, get back to us on this thread about whether there can be a fix for this. To tell us each to handle this individually is a cop-out and of no help to those of us with the Basic Plan. It is not an individual issue but a compatability issue between DropBox and the most recent iOS update from Apple.
Stephen I dont think its anything to do with dropbox. I have the same issue with files that have been nowhere near dropbox
You are right, Iancars. It clearly seems to be a glitch with iOS 14.2. I just hope that Apple can provide a fix with a new update or that the two companies can coordinate about the problem. Luckily I can still access the password-protected files on DropBox through Word.
- Lusil
Dropbox Staff
Hey Iaincars and Stephen_NY, thanks for keeping us in the loop and for the additional information.
Generally, for our team to have a better look into this and make sure that we investigate this accordingly for you, the best course of action is to continue via a ticket.
If you would like to do this, we're more than happy to send you one, just give us a shout.
Also, samker, I moved your post here as your issue echoes what other users on this thread have described.
Have a look around and give me a nudge if you have any questions or you'd like to further troubleshoot.
Thanks everyone!
Thanks, Lusil. Please send me a ticket. I can't quite figure out how to do this on the DropBox website.
- Lusil
No worries, Stephen_NY!
I've sent you one, so when you have the chance, just check your inbox and we'll take it from there.
i have same issue - only mechanism I find that works is to use the (open) button at bottom middle of iphone screen and that opens with excel and i can input password. The error seems to have something to do with IOS 14.x (I'm on IOS 14.3), dropbox and MS apps....
If you read the thread, that method (open from Dropbox into Word or Excel) is the only go-around available at this time until it seems Apple wishes to fix the IOS issue.
It's a bit troubling that Apple just did an iOS update (14.3). I downloaded it onto both my iPad and iPhone. But it didn't fix the problem with opening password-protected documents on DropBox. WTF? It also makes me wonder whether DropBox communicatred with Apple about the problem. Aargghhh... I had expected an update would resolve the issue. Ah well. We will continue to have to do the workaround in the meantime. PLEASE DropBox admin... speak with Apple about the problem!
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