Forum Discussion

JohnK2's avatar
JohnK2
Collaborator | Level 8
6 years ago
Solved

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
Error Messages
Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    5 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

lynnegell's avatar
lynnegell
Helpful | Level 5
6 years ago

Daphne,

 

I have the same issue with IOS 14.2 update and not being able to open password-protected docs in Dropbox.  My ticket # 11621879.  Please let me know how to resolve this issue.

 

Thank you,

Lynne Gellman

 

Kritzstew's avatar
Kritzstew
Explorer | Level 4
6 years ago

So, can someone else try this to confirm please....  from Word or excel... save a copy of the file that won't decrypt to Dropbox....  now see if that file opens in Dropbox view.....  mine did.

  • lynnegell's avatar
    lynnegell
    Helpful | Level 5
    6 years ago

    Unfortunately, I created the file in Dropbox, so there's not a copy in Excel for me to open, unless I'm missing something.  If so, please let me know.

     

    Thanks.

    • ltx's avatar
      ltx
      Helpful | Level 6
      6 years ago
      Hi lynngell,

      You first need to have installed the free Microsoft Excel app on your iPhone, then you will have the ability to access your dropbox file from there. After installing the Microsoft Excel app:

      In dropbox > select your password protected excel file > when it prompts you to enter your password, do this instead > click on the blue “Open” button at the bottom of the screen. This will take you to the excel app you installed and open the file > you will be prompted to enter your password and will be able to access your password protected excel file in excel.

      If you also need to access a password protected word doc, the same idea applies, just install Microsoft Word on your iPhone.

      Still waiting for a fix, this is the workaround. Thank you lynngell for logging a ticket! Maybe dropbox will finally investigate or update us!
      • lynnegell's avatar
        lynnegell
        Helpful | Level 5
        6 years ago

        Thanks very much for your response. I did install excel, and I am able to open the doc by clicking "open" as you suggested and then typing in my password.  The document is very hard to read in excel, but at least I have a work-around.  I sure hope dropbox comes up with a fix, however. Thanks again!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!