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JohnK2's avatar
JohnK2
Collaborator | Level 8
6 years ago
Solved

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
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  • CEBR's avatar
    CEBR
    5 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

lynnegell's avatar
lynnegell
Helpful | Level 5
6 years ago

Daphne,

 

I have the same issue with IOS 14.2 update and not being able to open password-protected docs in Dropbox.  My ticket # 11621879.  Please let me know how to resolve this issue.

 

Thank you,

Lynne Gellman

 

Kritzstew's avatar
Kritzstew
Explorer | Level 4
6 years ago

So, can someone else try this to confirm please....  from Word or excel... save a copy of the file that won't decrypt to Dropbox....  now see if that file opens in Dropbox view.....  mine did.

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