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JohnK2's avatar
JohnK2
Collaborator | Level 8
6 years ago
Solved

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
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  • CEBR's avatar
    CEBR
    5 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

Martz's avatar
Martz
Collaborator | Level 9
6 years ago

Same with me, I use MS Office on my Mac but I have a few encrypted Excel files I keep on my iPhone and need to open them on the iPhone when I travel.  Of all the apps/programs I have, the only ones I ever have issues with are the Microsoft ones :-(

Kritzstew's avatar
Kritzstew
Explorer | Level 4
6 years ago

I solved my issue....  one encrypted .docx file would open in Dropbox, the other would not.  I opened the "bad" file in Word... saved a copy back to Dropbox.  Went to Dropbox and the new copy was able to open with the password... no errors... I deleted the "bad" one and renamed the copy to the original....  it now opens both on my iPhone & ipad on the Dropbox app.

try it... it may work for you...excel or word...

  • Nealwald's avatar
    Nealwald
    Helpful | Level 7
    6 years ago
    You didn’t solve your problem. You found a work around. If you remove the password and the restore it on a pc or Mac, the file will open on your device as it will with the iOS office apps. This is a huge bug in iOS 14.2 and needs attention from Apple ASAP.
  • Kritzstew's avatar
    Kritzstew
    Explorer | Level 4
    6 years ago

    I didn't use a pc or Mac ... did it on my ipad.  I didn't remove the password either.  Problem solved!

  • Martz's avatar
    Martz
    Collaborator | Level 9
    6 years ago

    Kritzstew,

      Do you have Microsoft Office running on your iPad?  Or do you have any of the Office stand alone programs like Excel, Word or Powerpoint?

  • Kritzstew's avatar
    Kritzstew
    Explorer | Level 4
    6 years ago

    Using stand alone app... but signed into Microsoft office.  I don't think the MS app is an issue though... it seems more like  a sync issue between IOS & Dropbox... my "work around" just "fixed" my problem... as I mentioned... one encrypted file worked fine the other didn't.

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