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JohnK2's avatar
JohnK2
Collaborator | Level 8
6 years ago
Solved

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
Error Messages
Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    5 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

Nealwald's avatar
Nealwald
Helpful | Level 7
6 years ago
You didn’t solve your problem. You found a work around. If you remove the password and the restore it on a pc or Mac, the file will open on your device as it will with the iOS office apps. This is a huge bug in iOS 14.2 and needs attention from Apple ASAP.
Kritzstew's avatar
Kritzstew
Explorer | Level 4
6 years ago

I didn't use a pc or Mac ... did it on my ipad.  I didn't remove the password either.  Problem solved!

  • Martz's avatar
    Martz
    Collaborator | Level 9
    6 years ago

    Kritzstew,

      Do you have Microsoft Office running on your iPad?  Or do you have any of the Office stand alone programs like Excel, Word or Powerpoint?

  • Kritzstew's avatar
    Kritzstew
    Explorer | Level 4
    6 years ago

    Using stand alone app... but signed into Microsoft office.  I don't think the MS app is an issue though... it seems more like  a sync issue between IOS & Dropbox... my "work around" just "fixed" my problem... as I mentioned... one encrypted file worked fine the other didn't.

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