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JohnK2's avatar
JohnK2
Collaborator | Level 8
6 years ago
Solved

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
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Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    5 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

lynnegell's avatar
lynnegell
Helpful | Level 5
6 years ago

Thanks very much for your response. I did install excel, and I am able to open the doc by clicking "open" as you suggested and then typing in my password.  The document is very hard to read in excel, but at least I have a work-around.  I sure hope dropbox comes up with a fix, however. Thanks again!

Chatito's avatar
Chatito
Helpful | Level 5
6 years ago

Bonjour,

J'ai exactement le même problème que Lynnegel et la solution donnée (et que j'ai aussi eu recours), à savoir ouvrir le fichier excel, est fort inconfortable. Ceci depuis la mise à jour de l'Iphone. J'espère que Dropbox va s'adapter à ces nouvelles contraintes d'Apple sinon, on va tous migrer sur d'autres nuages.... :) Ce serait dommage, non?

 

  • roba1702's avatar
    roba1702
    Helpful | Level 5
    6 years ago
    Le problème c’est même sur les autres nuages comme GoogleDrive ou one Drive ça ne fonctionne pas non plus. Il faut aussi passer par Excel pour ouvrir avec le code.
  • Martz's avatar
    Martz
    Collaborator | Level 9
    6 years ago

    Correct. C'est un problème causé par Apple. Vous rencontrerez ce problème, quelle que soit la plate-forme sur laquelle vous vous trouvez, à condition d'utiliser un appareil Apple iOS.

     

    Correct. Its an Apple caused issue. You will have this issue no matter what platform you are on provided you are using an Apple iOS device.

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