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JohnK2's avatar
JohnK2
Collaborator | Level 8
6 years ago
Solved

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
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  • CEBR's avatar
    CEBR
    5 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi JohnK2, thanks for posting!

 

Could you send me a screenshot of the error that you're getting?

 

Also, what are the exact steps you're taking when you get this error? 

 

When you mentioned opening the file through Excel, was this by opening the file through the Files app, or after exporting the file from Dropbox?

 

Keep me posted!

brucedstout's avatar
brucedstout
Explorer | Level 4
5 years ago

I diiscovered the work around to this.  After entering your password and getting the "Decryption failed (null)" message you will see a square with a line drawn from the upper right corner to the center of the square.  Tap that square icon, select "Microsoft Word" (I assume if you are attempting to open another type of file that application name will be listed).  Re-enter the password and the file opens.

  • Worcesterman 's avatar
    Worcesterman
    Explorer | Level 4
    5 years ago

    If you have MsOffice great. Otherwise access the files from a different platform convert to pdf and save alongside the original. You should be able to open the pdfs but of course there is not much that you can do with them.

  • APA2's avatar
    APA2
    New member | Level 2
    5 years ago

    I did that, but now Excel won't let me EDIT and SAVE without buying a 365 Subscription! I don't want to spend the money.

     

    • Nealwald's avatar
      Nealwald
      Helpful | Level 7
      5 years ago
      If you have a device with a screen smaller than 10.2 inches you can create and edit excel docs with a free Microsoft account using iOS excel.
      • Martz's avatar
        Martz
        Collaborator | Level 9
        5 years ago

        I'm on an iPhone 12 Mini and have just opened and edited an Excel file on my phone, made changes and I have Auto Save turned on.  Once done, I exited and closed the MS Office App and closed the Apple Files App.  Upon going back into the Apple Files App and opening that Excel file, which of course invokes the MS Office app and opens the file in Excel, I saw that it had saved my change.  I do not have Office 365 and I have not signed in to the MS Office App on my phone.

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