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Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
The fix is to open the file with the application (e.g., Word for iOS, Excel for iOS). The password works then. This is not an elegant solution, and hopefully DropBox will update their software to be compatible with the latest Apple operating system.
This problem has been going on for weeks. Posts on this forum go unanswered by Dropbox as if nothing is wrong. Disgusting!
- Read my lips! It is an Apple problem, not Dropbox! People need to read all the posts. There are workarounds for this issue if you just read!
JohnK2 wrote:
Read my lips! It is an Apple problem, not Dropbox! People need to read all the posts. There are workarounds for this issue if you just read!John, sorry but just reading your lips doesn't make it true. Do you code for Dropbox and know it's not their problem - or are you being helpful, like everyone else here? Of course there's a clunky workaround, well described by many contributors, but it shouldn't have to be there for months. Yes, I'm asking Apple to sort it as well. I can't even access this forum from my phone now, I have to use my computer. Bottom line for me - Dropbox is a service provider in a changing environment - so I'm participating in this discussion in the hope that they will read and resolve the issue.
Kev19,
Personal perspective: It would sure be nice if all the companies around the world would play nice with each other, keeping in mind that they exist only for us, their customer. However, and as unfortunate as it is, that's just not reality. Yes, Apple caused this issue and again while it would be nice if Dropbox, in this case, recognized that and somehow resolved it, I simply do not see it in their future.
The issue exists within the firmware of the Apple device, which of course no one else is privvy to but beyond that, I am starting to believe Apple did this deliberately. Certainly they knew that all we had to to was to install the free Microsoft app on our devices, which they kindly allow via their App store even though Microsoft is in some ways a competitor, and the issue would go away. However, its actually more than that, when we use to open within, say Apples Mail program, we would get a Preview version of the file, not the actual working file. For me, this was enough as I didn't need to actually be in the opened file as the Preview allowed me to copy and paste from it.
However, Preview had its viewing limitations that have now been elimiated by opening the file in its native app. Even if Apple fixes this or changes back to the way it used to be, I will continue to open my password protected files in their native app and I can tell you that it only takes between one and two seconds to do it. All I have really lost is the ability to Preview the file from within the Apple Mail app. Now, I can actually work within the file when I want to so for me, I like the "work around" better now that I have gotten used to it. So stock up on your plastic bags, there is a part of me that says this was a deliberate change and there isn't anything Dropbox, or One Note or Google Drive any other companies hosting server can do about it since it relies upon the Apple devices firmware.
I am trying to read all other posts as we speak now. However, no one has given me a solution to being able to EDIT and SAVE when using Excel on my iphone. I have to buy 365 subscription and I don't want to spend the money!
A subscription is the key word. I did buy the 365 update for my laptop and guess what? That's an annual renewal! I miss the days of having programs on CDs...and yes, I hope to always have a laptop with a dvd drive.
M. Carr
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