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JohnK2
6 years agoCollaborator | Level 8
Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
- 5 years ago
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
Martz
5 years agoCollaborator | Level 9
Kev19,
I don't know why you and others think this is a Dropbox issue and are blaming Dropbox. I read this often despite the number of posts here and on the Apple and Microsoft Forums explaining that the issue is caused by a change in how Apple is handling these password protected files.
JohnK2 is correct, this was caused by Apple and will only be fixed by Apple - that is "if" they decide to revert back to their formal handling of these type of files.
Go find a work around solution that you like, there are a few mentioned on this Forum. I say one that you like because I am not convinced this was an oversight by Apple and therefore your personal work around solution may become your new way of opening these password protected files.
We all hate change that we perceive as a step backwards but unless we sit in the Apple Engineering/Design center, we may not fully understand the rationale behind them. I too hope this was a mistake but to be honest, I rather like my work around for the reasons I have already posted on this site. It is now my go to solution and I don't even find myself trying it the old way due to the new way having more benefits.
So Kev19 and others, get on board and move forward, its 2021 and we all want to leave 2020 behind us :grimacing:
Nealwald
5 years agoHelpful | Level 7
Happy New Year Martz and all. This is simply not a Dropbox issue and to be angry with them has no purpose. Apple changes the way the handle encrypted files. It is impacting almost all 3rd party apps trying to open encrypted files. Martz is correct either Apple will fix this because it was a bug in dev or it is now intentional behavior. Either way Apple has to solve this if the choose. The workarounds work and may be more secure so I would move on from compiling to Dropbox. Take your message to Apple.
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