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JohnK2's avatar
JohnK2
Collaborator | Level 8
6 years ago
Solved

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
Error Messages
Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    5 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

DB56's avatar
DB56
Explorer | Level 4
5 years ago

Right I have installed WORD on my iphone 11 then I have gone into my Dropbox on my PC and re-saved all the WORD docs to Word .docx as some were Macro enabled. Now they all have the Word application on the bottom of the screen when I open Dropbox on my phone so I can finally open all the WORD files this way. Thank you people for your help!

Nealwald's avatar
Nealwald
Helpful | Level 7
5 years ago
Yes you must have iOS word of iOS office installed on your phone. It should work fine.

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