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JohnK2
6 years agoCollaborator | Level 8
Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
259 Replies
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- Iaincars6 years agoHelpful | Level 5
The problem isnt with dropbox its with ios 14.2. I cant open a password protected file attached to an email since I upgraded.
If I detach the file and save to my iphone then use the mobile version of excel it works ok.
- Nealwald6 years agoHelpful | Level 7Same issue trying to open excel files won’t iOS 14.2,from mobile outlook. File dirs open directly from excel. This seems to be an iOS 14.2 issue. Apple needs to take note ASAP.
- Rsauser6 years agoNew member | Level 2
Yes. I just had the identical error message appear.
- Keedot6 years agoNew member | Level 2
Same problem here on my Ipad and iphone
All Excel files with password protection give a decryption error when tryong to open them after giving the correct password.
I Saw this also happens With SYNC (another cloud service)
So it is a Apple IOS 14.2 problem.
- drentheman6 years agoNew member | Level 2
After an update WORD and EXEL by Microsoft, the problem has been solved.
- Iaincars6 years agoHelpful | Level 5If you mean version 2.43 from a day ago then I have this installed but the problem remains
- JohnK26 years agoCollaborator | Level 8
Laincars is correct, the issue is not resolved!
- Stephen_NY6 years agoHelpful | Level 6
Sorry, the MS update did NOT resolve the problem for me. I updated my MS Office over a week ago. The problem really seems to be the iOS 14.2 update. Everything was working fine until I updated my iPad and iPhone. Immediately aferwards I had the problem with encrypted documents not opening in DropBox.
- Daphne6 years ago
Dropbox Community Moderator
Hey there everyone, thank you all so much for your updates here!
If anyone is still having this issue after ensuring the Dropbox and Excel app are updated, we'd like to have a look further into this with our team too.
Please submit a ticket with the team with the options available to you (based on your account's plan) here, and then let me know the ticket number you receive (eg. #1234567) so I can follow up with you there.
If you have any trouble submitting a ticket, just let me know and I can assist from my side.
Look forward to hearing back from you all - cheers!
- samker6 years agoNew member | Level 2
I have all my passwords in a file in dropbox, till a few day ago I could open the file through a password without problem on the iphone (IOS 14.2), lately I receive the message "decryption failed null" I then have to open the original word file in dropbox and it functions correctly, what is the cause of this problem?
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