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Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
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- Read my lips! It is an Apple problem, not Dropbox! People need to read all the posts. There are workarounds for this issue if you just read!
Some excel files , in my iphone, comes with a new name "original.xlsx" and after enter the password it shows "Descryption failed". The same problem occurs with others excel files. How Ican fix it?
Thank you
- Rich
Super User II
Guizola wrote:
Some excel files , in my iphone, comes with a new name "original.xlsx" and after enter the password it shows "Descryption failed". The same problem occurs with others excel files. How Ican fix it?
This is not a Dropbox issue. It's caused by the iOS 14.2 update that was released recently.
yes, I do. Thank you.
Apple (and Dropbox) still gets "Decryption Failed" on iOS 14.3 password protected files. If Apple doesn't fix "their" problem, will there be a Dropbox fix or work around? Until then, open the document in MS app on you device. That works!
Still no solution Daphne. Various reasons offered, and various work arounds - but the core issue is Dropbox failing to keep up with the Apple updates and deal with this. There are a lot of threads on this. Trying to start a ticket shows me all the unresolved threads that have been closed with unsatisfactory "solutions' - and most 'sulitions' are different! One Super User says Dropbox doesn't support decryption. The problem is that it USED to and now it doesn't. It's obviously been a problem for a few months and the best Dropbox can suggest is "not our problem, talk to Apple, or Microsoft, or anybody". Really?
Yeah really Kev. It's an Apple issue, not Dropbox. I would suggest you move on to Apple discussions.
anyone can help me fix this problem?
Kev19,
I don't know why you and others think this is a Dropbox issue and are blaming Dropbox. I read this often despite the number of posts here and on the Apple and Microsoft Forums explaining that the issue is caused by a change in how Apple is handling these password protected files.
JohnK2 is correct, this was caused by Apple and will only be fixed by Apple - that is "if" they decide to revert back to their formal handling of these type of files.
Go find a work around solution that you like, there are a few mentioned on this Forum. I say one that you like because I am not convinced this was an oversight by Apple and therefore your personal work around solution may become your new way of opening these password protected files.
We all hate change that we perceive as a step backwards but unless we sit in the Apple Engineering/Design center, we may not fully understand the rationale behind them. I too hope this was a mistake but to be honest, I rather like my work around for the reasons I have already posted on this site. It is now my go to solution and I don't even find myself trying it the old way due to the new way having more benefits.
So Kev19 and others, get on board and move forward, its 2021 and we all want to leave 2020 behind us :grimacing:
- Happy New Year Martz and all. This is simply not a Dropbox issue and to be angry with them has no purpose. Apple changes the way the handle encrypted files. It is impacting almost all 3rd party apps trying to open encrypted files. Martz is correct either Apple will fix this because it was a bug in dev or it is now intentional behavior. Either way Apple has to solve this if the choose. The workarounds work and may be more secure so I would move on from compiling to Dropbox. Take your message to Apple.
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