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Solved
Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
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I have the same issue, did you manage to resolve it?
Since 2 weeks I am no longer able to open excel files (most of them on dropbox from years) protected with password from the mobile app.
Dropbox prompt me the "insert password form", but when type it the result is "decryption failed (null)". The same files are easily accessible and readable both on pcs and macs, with the same password...
How can I solve this matter?
Thank you so much
I have excel on my iphone, but I can't seem to open the protected .xlxs file from dropbox using excel. How can I do this to avoid the decyrption error?
- Ok everyone. It appears this issue is resolved on iOS 14.4. Have a nice day.
- Hi, I can confirm the iOS 14.4 update fixed the Dropbox password issue too, just updated. You should update for the important iOS security patches too! Many thanks for the heads up Nealwald!
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
Same issue with Office documents - this is how I protect my passwords - cannot open on IPhone
- Update to iOS 14.4. This resolves the issue
Hello, i use dropbox for my files, which i have used in dropbox for reading many years. Some of my files is protected by password. It is some time ago when i can't open these protected files. When I'm trying enter my password the Dropbox say: Decryption failed.
Can someone help me with solution please.
Thank you ...
PLEASE READ most recent message thread. On Apple devices (phone & iPad) this is resolved by updating these devices to IOS 14.4
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