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Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
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- Lusil
Dropbox Staff
Hey alvileomatthew, I moved your post here where other users have expressed the same issue.
Have a look at what is mentioned and let us know if you have any other questions. Thanks!
- Is there a solution for “Decryption fails running iOS 14.2” yet?
The problem was originally posted in November but still persists. I am having the same problem, can someone please tell me what to do to fix this issue so I can use my Dropbox on my phone.
Yes, read every post and you'll find a workaround!
Install Excel on your iPhone and you can open password protected/encrypted files with no problem.
I loaded Excel onto my iPad Air and it still comes up with the Decryption Fail error message. This has to be a Dropbox issue as too many people are experiencing the same proble.
- Please read all the posts. This is NOT a drop box issue. You should be able to open the document with excel or office for iOS. It is occurring with many apps including Microsoft one drive. Apple has changed they way the handle password protected office docs. I beg you to take the time to read the full thread.
I have iPad and iPhone. You cannot open within Dropbox but need to send it to the Excel app from Dropbox with the boxed arrow icon. Once in the Excel app you open with your encryption password.
WOW that wasn't a very helpful answer since there are hundreds of posts and not many direct answers. I found a work around but not an answer to fix the problem.
i have same issue - only mechanism I find that works is to use the (open) button at bottom middle of iphone screen and that opens with excel and i can input password. The error seems to have something to do with IOS 14.x (I'm on IOS 14.3), dropbox and MS apps....
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