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JohnK2
6 years agoCollaborator | Level 8
Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
259 Replies
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- Deacon Art6 years agoHelpful | Level 5This problem has been going on ever since 14.2 has broken into the ionosphere. Believe me, no one is listening. So, you can post the problem until the end of the earth and the same tepid relies will be posted.
- Spinetta6 years agoNew member | Level 2
Thanks for the explanation. have you checked it also with password protected Excel files in Dropbox?
- JohnK26 years agoCollaborator | Level 8
Spinetta, I would highly suggest reading the whole thread. May take you maybe 10 minutes. And yes, your answer is there.
- Franko826 years agoNew member | Level 2
- roba17026 years agoHelpful | Level 5
With the new Iphone 12, the Excel type file (.xlsx) with access code is no longer available when you type the access code.
- roba17026 years agoHelpful | Level 5
I am also having this exact same issue/same error message after upgrading to iOS 14.2
- Boozehoundski6 years agoNew member | Level 2
I am having the same issue..
- Nealwald6 years agoHelpful | Level 7Unfortunately iOS 14.3 does not fix this issue.
- Martz6 years agoCollaborator | Level 9
I was on the phone with an Apple senior support tech doing some password protected file testing and we sort of concluded a couple things:
1. Either Apple will come out with a solution in an upcoming iOS release (guess it wasn't 14.3 from what Nealwald just reported
2. It may not be a bug or an accidental change in that it sorta fits within the direction Apple has been going with their OS releases for either mobile devices or desktop/laptops as it pertains to third party apps/programs.
I've already made my work around the standard operating procedure for me but I don't use Dropbox like a lot of you do but would encourge you not to wait for an Apple solution :-0
- Nealwald6 years agoHelpful | Level 7
It does feel like Apple is going to let this ride as defualt behavior. To me it is not really a dropbox issue, more of an issue opening any password protected office file on an ios device. We have also changed our procedures to open in the native app which resolves the issue. Thanks to Martz and everyone who helped troubleshoot this issue. Happy Holidays and stay safe.
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