Your workflow is unique đšâđ» - tell us how you use Dropbox here.
Forum Discussion
JohnK2
5 years agoCollaborator | Level 8
Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
259 Replies
Replies have been turned off for this discussion
- Martz5 years agoCollaborator | Level 9
Sorry, :-) They are saying the exact same thing as the rest of us and they do not like the work around. I posted that they might as well get used to it because it is not a Dropbox issue and neither Dropbox or Microsoft are going to fix it and for that matter, Apple may not either so find an alternative solution and go with that. Someone on the Apple forums already posted that 14.3 did not fix it.
- Chatito5 years agoHelpful | Level 5
Depuis quelque temps j'ouvre mon fichier protĂ©gĂ© par mot de passe avec excel ce qui m'embĂȘte profondĂ©ment. Ce problĂšme je l'ai uniquement lorsque j'utilise mon IPhone (XR). Avec les autres appareils, sous Windows, je n'ai pas ce problĂšme.
Ce n'est pas sûr que Microsoft fasse quelque chose pour régler ça.
Tant que la petite gueguerre qui se livrent les deux gĂ©ants, Microsoft et Apple, persiste, nous les utilisateurs, allons devoir choisir notre camp pour ne pas avoir Ă subir de bugs. Ils savent qu'on n'aime pas qu'on nous sorte du petit confort oĂč tout marche bien. La preuve est ce forum oĂč l'on perd notre temps prĂ©cieux Ă chercher la petite bĂȘte qui ne fonctionne pas. C'est exactement ce que Microsoft ou Apple cherchent: fidĂ©liser le consommateur Ă une seule marque. C'est dans l'air du temps la polarisation, non?
- Martz5 years agoCollaborator | Level 9
Nous avons probablement de la chance qu'Apple nous permette mĂȘme d'installer un produit Microsoft sur un tĂ©lĂ©phone Apple. Son affaire, ne le prenez pas personnellement :)
We are probably lucky that Apple even allows us to install a Microsoft product on an Apple phone. Its business, don't take it personally :)
- piekeboor5 years agoNew member | Level 2
my iPad mini5 suffers the same problem. My work around is simply by pressing the blue âopenâ button. That way an excel app can be downloaded from the store (free).
- Chatito5 years agoHelpful | Level 5
You can choose to translate easily with Chrome. There is a banner that appears at the top right, you have to click to translate from French
- roba17025 years agoHelpful | Level 5Le problĂšme câest mĂȘme sur les autres nuages comme GoogleDrive ou one Drive ça ne fonctionne pas non plus. Il faut aussi passer par Excel pour ouvrir avec le code.
- Martz5 years agoCollaborator | Level 9
Correct. C'est un problÚme causé par Apple. Vous rencontrerez ce problÚme, quelle que soit la plate-forme sur laquelle vous vous trouvez, à condition d'utiliser un appareil Apple iOS.
Correct. Its an Apple caused issue. You will have this issue no matter what platform you are on provided you are using an Apple iOS device.
- pathfinder4005 years agoExplorer | Level 4Any resolution to this yet? I have same problem
- JohnK25 years agoCollaborator | Level 8
I take it that you haven't read any of these threads?
- stuehrenberg5 years agoExplorer | Level 3
After the last IOS Update I have problems opening Word documentes that are secured with a password. No problem on Macbook but on Iphone and Ipad.
The opening procedure starts but after typing the password and OK it sais:
"Descryption failed (null)"
Any ideas how to solve this?
Thank you very much, Kai
About View, Download, and Export
Get support with viewing, downloading, and exporting files and folders from your Dropbox account.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!