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KaiCaughman's avatar
KaiCaughman
Helpful | Level 5
6 years ago
Solved

Deleted Files on pc

I have had dropbox for a while and mainly use it to transfer pictures and such to and from devices, However, when I updated dropbox on my computer there was an option to sync files. Not really paying...
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  • KaiCaughman's avatar
    KaiCaughman
    6 years ago

    Restored most of the deleted files from dropbox's deleted folder online. No option for that on the app. Still highly recommend an option to maybe NOT delete everything from your computer just so there a reason to fill up the Dropbox online storage forcing people to pay for the larger size. Instead maybe, just maybe, add an easily accessible option to not do that. Thanks

willtheron's avatar
willtheron
New member | Level 2
5 years ago

Hi, 

I moved all my folders from my dropbox account onto another drive by selecting it and dragging it over. 
The files in my dropbox were removed and my dropbox is now empty. 

 

The folders that were moved over are now empty. there are no documents and/or files in my folders. This means I have just lost a @#$$ load of work. 

 

Why did this happen? 

How can I recover those lost files and documents? 

 

PLEASE HELP!!!!????!!!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi willtheron, welcome to our Community! 

    When you move content by dragging and dropping them out of the Dropbox folder, the app detects this as a delection.

    Can you try checking into your account's deleted files page, to see what you'll find? 

    Let me know!
    • willtheron's avatar
      willtheron
      New member | Level 2
      5 years ago

      Hi Lori, 

      Thank you so much for the quick response. I appreciate it. 

       

      On a quick scan, your advice worked well. I'll need to go through all the folders but it seems ok. 

       

      Thank you very much!

  • alexneedshelp's avatar
    alexneedshelp
    New member | Level 2
    4 years ago

    Same thing here. Empty folders in my dropbox trash, nothing in my hard drive trash. This is appalling. Where is the actual Dropbox Support?

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      Hi alexneedshelp, sorry to hear about this.

      Do you see any signs of your missing files or folders in your events page?

      This is the place where all uploads, edits, and deletions are normally logged so it should give you a hint or two.

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