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KaiCaughman's avatar
KaiCaughman
Helpful | Level 5
6 years ago
Solved

Deleted Files on pc

I have had dropbox for a while and mainly use it to transfer pictures and such to and from devices, However, when I updated dropbox on my computer there was an option to sync files. Not really paying...
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  • KaiCaughman's avatar
    KaiCaughman
    6 years ago

    Restored most of the deleted files from dropbox's deleted folder online. No option for that on the app. Still highly recommend an option to maybe NOT delete everything from your computer just so there a reason to fill up the Dropbox online storage forcing people to pay for the larger size. Instead maybe, just maybe, add an easily accessible option to not do that. Thanks

Akerke Maulenbay's avatar
Akerke Maulenbay
Explorer | Level 3
4 years ago

Unable to download all the required files. Those marked "you have added a file" are downloadable, but those marked "you have deleted a file" are not available for download. At the very end of the events, there are entries: Your PC is now associated with an account, you have added a PC folder, a Desktop folder, and 2 more, you have added files (4754). Next, "Event Details" opens. In this window, I found all the folders that were previously on my desktop. These are the files I need. But they open further - it comes out red "the file does not exist."

 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Akerke Maulenbay!

 

If you click on the blue hyperlink, do you see the option to restore the content? 

 

How many days ago did the deletion take place? 

  • Akerke Maulenbay's avatar
    Akerke Maulenbay
    Explorer | Level 3
    4 years ago

    I mean I can download files that I have previously uploaded to dropbox. I have shared with dropbox only a few of them. They are available for download. But according to the events page, I have shared all my files with dropbox, which is not true it was unintentional, or at least I did not know about it. So I need to get back the files that dropbox deleted from my computer. How come dropbox delete all the files. Even trash is empty. I do not understand. 

     

    Files were deleted about a week ago. 

     

    HOW COME DROPBOX HAS A FULL ACCESS TO MY PC? WHY THERE IS NO EXTRA STORAGE PLACE, like from where I can restore them. I am trying to be patient, but those files I need urgently. I MIGHT LOSE MY JOB.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      As it sounds like you enabled the computer backup feature, the files should be visible on this page, from which you can download them to your machine.

      • Akerke Maulenbay's avatar
        Akerke Maulenbay
        Explorer | Level 3
        4 years ago

        Okay, but it is empty ...  0 kb

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