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Chris O's avatar
Chris O
New member | Level 2
4 months ago
Solved

Desktop app (osx) cannot open recently created files

Device iMac Operating System/Browser (if using the web) macOS11.7.10 Dropbox App Version/Browser Version 231.4.5770 Question or Issue When working from my desktop (iMac) I cannot use the finde...
desktop
Mac
Preview
  • Walter's avatar
    Walter
    4 months ago

    Hey Chris O - thanks for bringing this to our attention.

    From what I gather based on  the syncing icons I see in your screenshot and description you must be having an issue with opening online-only files - would that sound correct? 

    If that's so, what you noticed is expected as the first attempt is probably making the file available offline on your computer and the second one actually opens the file to be previewed. 

    Let me know if I'm missing something here, Chris. 

Chris O's avatar
Chris O
New member | Level 2
4 months ago

Quick edit regarding workaround: The first attempt to open from the toolbar fails; it is the SECOND attempt that works.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey Chris O - thanks for bringing this to our attention.

From what I gather based on  the syncing icons I see in your screenshot and description you must be having an issue with opening online-only files - would that sound correct? 

If that's so, what you noticed is expected as the first attempt is probably making the file available offline on your computer and the second one actually opens the file to be previewed. 

Let me know if I'm missing something here, Chris. 

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