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aa592's avatar
aa592
Helpful | Level 6
4 years ago

"Display Limit Reached" message when trying to view my photos

Hi---   I keep all my photos on Dropbox. It's usually great-- I open the app and scroll back and go back literally years and years and years. If I want to see a photo from November 2014, I could ...
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katehannigan's avatar
katehannigan
Helpful | Level 7
4 years ago
Hello, I am having the same issue with “display image reached” message.
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Mvj15208 and katehannigan, I hope you’re both doing great!

 

Has any of you tried to clear the Dropbox app’s cache, by any chance, and reinstall it afterwards? 

 

Does that seem to help perhaps?

  • katehannigan's avatar
    katehannigan
    Helpful | Level 7
    4 years ago

    Hi Nancy 

     

    Thanks for your suggestion, I have just tried both of those things. I cleared cache on the app and then deleted the app from my iPhone and reinstalled it. Unfortunately that didn't help. I can still only scroll as far as August 2012.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey Mvj15208 and katehannigan!

       

      Do you know how much available space you have on your mobile devices? 

       

      Also, have you checked if you get the same behavior when using the Dropbox website or the local Dropbox folder on your computer (if you're using our desktop app)?

      • katehannigan's avatar
        katehannigan
        Helpful | Level 7
        4 years ago

        Hi Hannah 

         

        I have 19.3GB available on my iPhone.

         

        I can view all of my photos on the Dropbox website. All of my folders/photos are available and accessible though the Files tab on my Computer and iPhone, nothing is missing.

         

        The problem that is happening on the iPhone app Photos tab is only since a recent update. My iPad which I have not updated in a while, has an older version of the Dropbox app and I can scroll though all of my photos in the Photos tab.

         

        Do you know the best way to get Dropbox to fix this issue in the Photos tab and allow unlimited scrolling again?

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