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Himanshu T.'s avatar
Himanshu T.
Explorer | Level 3
4 months ago

Documents not opening and showing errors like: "The File 'name' couldn't be opened' for Preview".

Application Affected N/A Device (MacBook Air M1 2020) Operating System/Browser (if using the web) (MacOs 11.6 Big Sur) Dropbox App Version (if using the app) N/A Question or Issue We are a ...
Error Messages
File access
Mac
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey Himanshu T., let's see what we can find together about this! 

The files you're referring to, are they available offline or online-only? You can see more about that here. 

If you have any step-by-step screenshots of what you described -and especially the error you see when trying to open your content- feel free to send them over, in order for me to have a visual too.

Keep me posted, and we'll take it from there!

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