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TKHammond's avatar
TKHammond
New member | Level 2
7 months ago
Solved

Download button is unresponsive when trying to download password-protected files from the website

My personal Dropbox is not synced to my work computer, so I access it via the web. When I do, I cannot download files that are password protected. When I click Download, nothing happens. Is this by d...
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Web
  • Megan's avatar
    Megan
    7 months ago

    Hi TKHammond!

    When you try to preview these files, are you being prompted to provide a password? 

    If so, once you unlock the file, are you able to download it? 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hi there, TKHammond, welcome to the Dropbox Community and sorry to see you're having this issue.

Does this only happen with password-protected files? Can you download other kinds of files?

Have you tried from a different browser, to see if the behavior persists?

Let me know what you find.

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