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TKHammond's avatar
TKHammond
New member | Level 2
8 months ago
Solved

Download button is unresponsive when trying to download password-protected files from the website

My personal Dropbox is not synced to my work computer, so I access it via the web. When I do, I cannot download files that are password protected. When I click Download, nothing happens. Is this by design?

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  • Megan's avatar
    Megan
    7 months ago

    Hi TKHammond!

    When you try to preview these files, are you being prompted to provide a password? 

    If so, once you unlock the file, are you able to download it? 

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey TKHammond!

    I was wondering if these are shared files, or files that you created.

    Also, is the "Download" button greyed out, or does it look normal? Can you send me a screenshot, please?

    Let me know more, and we'll take it from there. 

  • TKHammond's avatar
    TKHammond
    New member | Level 2
    8 months ago

    Hello and thank you, Hannah.

    Yes, this happens only with password-protected files. My preferred browser is Edge, but I tried it just now in Chrome--same behavior.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hi there, TKHammond, welcome to the Dropbox Community and sorry to see you're having this issue.

    Does this only happen with password-protected files? Can you download other kinds of files?

    Have you tried from a different browser, to see if the behavior persists?

    Let me know what you find.

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