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jeff m.50's avatar
jeff m.50
New member | Level 1
11 years ago

download large file using browser fails before end

Using Firefox have downloaded 7.4GB of a 7.9GB file. Resume continues the process and shows the duration remaining but after a few minutes it stops again with message "Failed - dropbox.com". Have rep...
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Ash123's avatar
Ash123
New member | Level 2
7 years ago

Same issue happening for me :(

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey Ash123, kindly note that this discussion here has been inactive for a while. While it would be worth trying to re-download once through an incognito window/in private browsing window to see if you're getting the same results regardless, I’m wondering if the content is either more than 20 GB in total size or it contains more than 10,000 total files. As an additional step, would you mind clearing your browser's cache on this device & see if this does the trick for you this time? 
     
    From there, kindly note that I ran a search on our system, I located your open Support request there & I could see that my colleague replied back to you a few hours after you posted us here. As I understand that you’d need some additional assistance, I’ve made sure to include a copy of your comments on your ongoing correspondence & I’ve increased your support priority internally. 
     
    Please include all relevant details on that email chain or ping me back here with a screenshot of any error/diagnostic messages you’re getting on your end & rest assured that we’ll do their best to follow-up on the matter. 
     
    I hope that this is helpful to you Ash; please let me know how you’d like us to proceed here! 
    • Ash123's avatar
      Ash123
      New member | Level 2
      7 years ago

      Hey, as per your requested way I have cleared all cache & tried download with many other browsers. but still facing same issue :(

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Thanks for looping back to me & letting me know of the outcome Ash123! I can see that my colleague has reached back our to you with a set of troubleshooting steps & they’re awaiting your next message. Have you seen their last reply by any chance? If so, please include all relevant details on that correspondence as they’d need this info in order to further investigate this discrepancy. 
         
        Nonetheless, please let me know here if you haven’t located their latest reply & l make sure to promptly follow-up with you asap. Thanks again for your ongoing cooperation Ash!

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