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Forum Discussion
thomashayden
3 years agoExplorer | Level 3
Download not opening with =1 change of link.
Before I could enable it so I the share link of a file I could change to =1 at the end and it would initiate the download.
It is still doing that but it's opening in a strange window instead of sta...
Nancy
Dropbox Community Moderator
3 years agoThanks for posting here, thomashayden!
As a first, can you send a screenshot of the new window that now pops up on your screen?
I’d like to have a look and check this further.
- thomashayden3 years agoExplorer | Level 3
Hey there,
Please see screenshot here:
[Removed as per Community Guidelines]
As you can see instead of initiating the download, it opens a blank page with the download... Very strange.
Works fine apart from Safari browser.
- Jay3 years ago
Dropbox Community Moderator
Hi thomashayden, could you copy and paste the screenshot directly into your post instead of via a shared link?
Have you tried using a different browser to see if the behavior is different when downloading files?
- thomashayden3 years agoExplorer | Level 3
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