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cfw0047's avatar
cfw0047
New member | Level 2
5 years ago

Download speed is down to 20KB/sec

It started out at 900KB/sec (acceptable if not still pretty darn slow) and then rapidly descended all the way to a low of 20KB/sec.  It took me five minutes to download a 23MB song for a video project.  Is this normal?   I've started a second download of a very short video (7 MB) and Dropbox is hovering around 60KB/sec.  My internet is at about 100MB/sec download speed (as of a few seconds ago) so it's not an issue on this end.  Just need to know from the community, is this something that happens from time to time or this the norm?

 

As a comparison, the client just sent the same files through another service, and I was able to download them literally in about three seconds.  With Dropbox it took five minutes.  Is that normal?  What I am missing?

desktop
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  • mruseless's avatar
    mruseless
    Explorer | Level 4
    5 years ago

    I am having a similar issue, including downloads of the dropbox software when I attempted to do a re-install.

    Chatted with support, they confirmed there is an issue on their end and engineers are working on a fix. Not sure of ETA.

  • Stefen H.'s avatar
    Stefen H.
    Collaborator | Level 8
    5 years ago

    This appears to be fixed on my end as of a few minutes ago.

  • gh41's avatar
    gh41
    Explorer | Level 3
    5 years ago

    Now fixed on my end as well. Nice commiserating with you folks! 🙂 Happy Halloween.

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