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AFie's avatar
AFie
Explorer | Level 3
3 years ago

Downloading files too large.

Hello I try to download several files in high size from same folder (ideally entire folder) I can downlod any file separately But when I try to download entire folder, i get error...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi AFie, when you say that the speed is rather low, can you clarify if you're referring to the website, or the desktop app? 

AFie's avatar
AFie
Explorer | Level 3
3 years ago

I am reffering to website

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi from me as well, AFie!

     

    Please note that the downloading limit of the website is something that applies in general, and it’s not dependent on your Dropbox plan. So, even if you upgrade your account, you won’t be able to download more than 20GB of data at once via the Dropbox website. 

     

    If you check your local Dropbox folder on your computer, are you seeing the folder you wish to download there? Are you able to create a copy of it to another location on your device, outside of Dropbox?

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