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sashafree's avatar
sashafree
Explorer | Level 3
3 years ago
Solved

Downloads disabled feature not working

I have my downloads disabled for a shared link. Whenever I test the link being shared to another email, the download option is still there and able to be used. I pay to use this feature on dropbox, a...
Download
Shared Links
  • Kristen_Support Engineer's avatar
    Kristen_Support Engineer
    2 years ago

    Hello everyone,

     

    Thanks for reporting this issue. We pushed out a patch to address the unexpected behavior and were able to verify this fix ourselves just now.

     

    Please do reach out to our Support Team with details if the issue seems to persist for you and we're happy to take a look!

     

    Thanks,

    Kristen

sashafree's avatar
sashafree
Explorer | Level 3
3 years ago

Yeah I've tried viewing it with another email and the download button is still there and able to be clicked and used even with the settings on the video having them disabled.

Здравко's avatar
Здравко
Legendary | Level 20
3 years ago
sashafree wrote:

... I've tried viewing it with another email and ...

sashafree, the email doesn't matter! What about incognito browser window that Mark mentioned about? 🤔 Did you try?

  • sashafree's avatar
    sashafree
    Explorer | Level 3
    3 years ago

    Yes I tried that as well

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