Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

moyerowl's avatar
moyerowl
New member | Level 2
9 years ago
Solved

Drop Box is not saving InDesign files!

My InDesign files download as a weird text file. ALL OF THEM. Has Drop Box lost all my InDesign files?? I tried going to earlier versions but they don't exisit. Here's what I get instead of my files:...
Download
File access
sync
  • moyerowl's avatar
    moyerowl
    9 years ago

    Luckily, the solution to my problem was very easy. When Drop Box downloads the InDesign file it adds a .TXT to the file name. Don't know why. All I had to do was delete the ".txt" on the file name and it became a perfect InDesign file. Thank you to the pepole who replied!!

CathyAK's avatar
CathyAK
New member | Level 2
8 years ago

Here it is July 2018 and this is still happening. Deleting the .txt extention or downloading the whole folder fix the problem, but why is this happening? I assumed I was doing something wrong, but we can all be doing something wrong. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    Hey there CathyAK - thanks for pointing this out!

     

    I have asked an expert of our team and will get back to you on this matter once I have an update. 

     

    In the meantime, thank you for your patience and have a lovely day ahead!

    • Frank_S's avatar
      Frank_S
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago

      Hey all,

       

      Just to follow up on this thread, our engineering team pushed a fix for this late last week - InDesign files should now be downloading normally, without appending a .txt to the end of the file name. If anyone is still experiencing this, please let me know! 

       

      Thanks!

      Frank

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!