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jadepeonies's avatar
jadepeonies
New member | Level 2
3 years ago

Dropbox cannot open or download JPEG file

Hi,   I saved a hundred of JPEG photos into dropbox. I am unable to view the file. It states "Couldn't preview this file".   The funny thing is I was able to download 2 photos through my phon...
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jadepeonies's avatar
jadepeonies
New member | Level 2
3 years ago

See error message

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi jadepeonies! I’m sorry to hear you’re experiencing this issue.

 

Have you tried previewing the photos on your web account via a different browser? Are you seeing the same message if you do this? 

 

Also, do you mind uploading a screenshot of what you see after downloading and opening your photos on your local device? 

 

Let me know when you’ve got more updates.

About View, download, and export

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