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Supercade's avatar
Supercade
Explorer | Level 4
8 years ago

Dropbox changed my font!

Dropbox has stated that it does not alter fonts... I just uploaded a Word document set in Helvetica Neue... I’m now viewing the .doc file on my phone and the font has been replaced with an extremely u...
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 years ago
You need to follow the prompts and if necessary attach files via ZenDesk later (http://dropbox.zendesk.com), or, by generating and sending a shared link to the file in question.
Karina's avatar
Karina
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hey @Supercade have you had the chance to subit a request on this? 
 
As @Mark suggested, it might be easy for you to create Dropbox shared links to the screenshots in question, in order for our team to get a visual understanding.
 
Feel free to write back once you have a ticket ID associated with your submission, so I can locate in on our back-end and we can look into it together. Thanks again, and of course we appreciate you taking the time to share your feedback and thoughts regarding the font style :slight_smile:

 

 

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