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DariaV's avatar
DariaV
Explorer | Level 3
2 years ago

Dropbox doesn't preview JPEG files, as they appear to be corrupted.

Hi everyone!   Found out Dropbox doesn't open specific files I uploaded some time ago.   I have multiple folders in which some files are ok while others can't be opened for some reason. All o...
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DariaV's avatar
DariaV
Explorer | Level 3
2 years ago

Hi Walter!

 

No, I am not able to open them on Mac. It says they are corrupted.

 

No, I don't have any previous versions, unfortunately. These are rather old photos, originals were deleted from iPhone years ago. 

 

I uploaded them via the website. I would download them from a different storage and then upload them to Dropbox. 95% of photos I was uploading this way are completely fine. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks DariaV! Can we email you to the email address you see here? We can investigate further this way.

  • DariaV's avatar
    DariaV
    Explorer | Level 3
    2 years ago

    Sure, Nancy, you can! 

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the cooperation DariaV - I've just sent you an email to look into this, so please take a glance at your inbox and we'll take it from there. 

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