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bricealef's avatar
bricealef
New member | Level 2
5 years ago

Dropbox Link Broken When Overwriting File

Hello   I've been having problems lately when overwriting files on Dropbox. It used to be that when I'd overwrite a PDF exported from Indesign, the file location and link would stay persistent. B...
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LSD_C's avatar
LSD_C
New member | Level 2
3 years ago

Hello Community,

I was just wondering if there was any more information to this topic of DB killing links to files that are updated?

I've had this problem appear in the last few weeks too. Any files I update, kills the link that has been shared with clients or team members. Which to say the least is causing a lot of problems.

Any advice appreciated.
Thanks.


Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey LSD_C, sorry to hear you're having issues with this.

 

Can you clarify how exactly are you updating the files your shared links point to? 

 

Thanks!

 

  • LSD_C's avatar
    LSD_C
    New member | Level 2
    3 years ago


    Hi Walter,
    Many thanks for your prompt reply that's really helpful.
    I'm working via the DropBox App installed on my Mac / Working on and saving file directly on my Mac.

    When ready to share the file with team members or clients, I would generate a link (via right-click menu etc) and send that link out.

    Let's take PDF's for example. Normally, I could simply update a file/make corrections to it - save and close and that file would sync.

    So the next time anyone who had the link opens it again, would open or view that updated file.
    What is happening however is, when a change has been made to the file and closed - the link that was originally associated with that file no longer works and points the viewer to a page saying it has been deleted.

    It's totally not efficient for me to be using the browser to work like this, so Dropbox being sync'd and links not being broken is hugely important for my business.

    Thanks again for your attention and best,
    LSD_C




    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the additional details there LSD_C - most appreciated.

       

      Would it be OK if we reached out via email to have a further look internally at this point?

      • lsdc's avatar
        lsdc
        Explorer | Level 4
        3 years ago


        Absolutely. Drop my a mail.
        My best,
        LSD_C

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