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Dropbox options missing in right-click menu on Windows
Hi guys,
today, probably after downloading and installing latest stable release a Dropbox, the context menu disappeared from Windows Explorer.
Dropbox version: 183.4.7058
Windows 10 version: 22H2 OS build 19045.3448
Unfortunately I am not sure, what version was installed prior to update.
Any ideas to solve this? Was reading older posts of same issue and not sure how to proceed? Downgrade to older stable and disable updates for a while?
Thanks Petr
Hi all,
Jumping in here, as our team would like to share some insights that may be helpful:
This issue may be related to other applications on your computer that use the icon overlay and context menu functionality of your Operating System.If you are on Windows, please note that Windows has a limit of 15 overlay icons that Windows Explorer can load, and the operating system reserves 4 for its own use.
If there are more than 15, then the Dropbox icons or context menus may not show. To fix this and move the Dropbox sync icons to the first 15 positions:1. Follow the steps in the following article to open your Windows 10 registry editor (applicable to Windows 11 also):
- https://support.microsoft.com/en-us/windows/how-to-open-registry-editor-in-windows-10-deab38e6-91d6-e0aa-4b7c-8878d9e07b11
2. A “Registry Editor” window will open.
3. Navigate through the following folders: “HKEY_LOCAL_MACHINE” > “SOFTWARE” > “Microsoft” > “Windows” > “CurrentVersion” > “Explorer” > “ShellIconOverlayIdentifiers”.
4. Rename (right-click and click Rename) the files, so that the Dropbox files appear in the first 15 files in the list. You can do this by putting spaces in front of those file names, so that they move higher up in the list.
5. Close and restart both of your computer and the Dropbox desktop app.
Thank you,
Sam
86 Replies
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Since few days it also does not work on my mac. horrible.
- Walter
Dropbox Community Moderator
Hey @Windo - sorry to hear that.
Could you clarify the exact OS version of your computer, and the version and status of the Dropbox desktop app as shown in your menu bar?
Also, can you find another file in your Dropbox folder and control-click on it and send us a screenshot of the options you get?
You’ve removed this function I use frequently, so now it’s taking 10 times longer to do the same thing. What’s the up side of making your service less useful ?
After few hours of going back and forth uninstalling, clean uninstalling, reinstalling, registry editing, windows updating etc with the help of ChatGPT, ChatGPT gave a suggestion to run the dropbox app in a compatibility mode, which I did, running the app in compatibility mode for either Win7 or Win8, brings the right click context menu back. Ironically, Dropbox announced an ending for Win7 and Win8 support... How come I have the right click context menu while running in Compatibility Mode, but I don't have it while I run it normally
sorry for the late reply. it sometimes shows up and sometimes not. I always have the latest Dropbox verison, as I use the iOS integration, i dont have the app open and currently I am not on my work laptop.
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