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pfahrun's avatar
pfahrun
New member | Level 2
2 months ago
Solved

Dropbox Paper images aren't loaded on the web

Device Thinkpad X1 Carbon 2016 Operating System/Browser (if using the web) Windows 10 Dropbox App Version/Browser Version Chrome: Version 140.0.7339.185 (Offizieller Build) (64-Bit) Edg...
Dropbox Paper
Preview
windows
  • Hannah's avatar
    Hannah
    2 months ago

    Hey everyone, this issue appears to be resolved!

    Let us know if you're still having problems.

antozanini's avatar
antozanini
New member | Level 2
2 months ago

This is the same error as reported here:
https://www.dropboxforum.com/discussions/101001012/all-markdown-exports-of-paper-docs-no-longer-show-images/848241/replies/848276

The problem is that the DNS A records for the attachments.dropboxusercontent.com domain (the domain the images link to) no longer exist. That causes issues with the image upload feature, too.

Following for a solution, as this is a bug all Dropbox Paper users have...

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Thanks for the info, it might be worth looking at that thread to see if there's any update on this matter.

  • antozanini's avatar
    antozanini
    New member | Level 2
    2 months ago

    No updates, unfortunately...

    The issue is still there and affecting all Dropbox Paper users. Basically, we can no longer export images from Dropbox Paper documents (old and new ones) and the image upload feature is very buggy, too.

    Even if the DNS A record for the attachments.dropboxusercontent.com domain is restored, it will take a couple of days for propagation. Hope this is fixed soon by the team!

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