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pfahrun's avatar
pfahrun
New member | Level 2
2 months ago
Solved

Dropbox Paper images aren't loaded on the web

Device Thinkpad X1 Carbon 2016 Operating System/Browser (if using the web) Windows 10 Dropbox App Version/Browser Version Chrome: Version 140.0.7339.185 (Offizieller Build) (64-Bit) Edg...
Dropbox Paper
Preview
windows
  • Hannah's avatar
    Hannah
    2 months ago

    Hey everyone, this issue appears to be resolved!

    Let us know if you're still having problems.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi meoliver11 - thanks for bringing this to our attention. 

Since this seems to be affecting all of your Dropbox Paper docs, I've just gone ahead and sent you an email to have a further look internally at this point.

Whenever you get the chance, please take a look at your inbox and we'll take it from there.  

Phoebeeee's avatar
Phoebeeee
New member | Level 2
2 months ago

Hi Walter​, I encountered the same issue, many previously existing images on my dropbox file "Couldn't load preview". In addition, I cannot upload new images, it immediately shows "Couldn't load preview" after I upload any photo. This issue exists across all of my dropbox files and many of them are very important for me. I've tried using another browser to open dropbox but nothing changed. Could you please help me.....

 

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