We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Solved
dropbox pretending my files are online only while copying
Hello all.
I do not have selective sync on/I have all folders checked to be held locally.
Save HD space automatically is off.
new files default is "local"
My computer says my ...
- Thanks for the detailed response, Tom.
Since you recently downloaded Dropbox to this new computer and chose to sync your files as online-only, perhaps some of them have stayed that way.
Do they have the green check mark icon next to them, or the cloud icon?
If lots of them have the cloud icon, you can actually right click on the Dropbox folder itself, to make everything local at once.
After every file is local, can you try copying them again, to see if you get the same issue?
I have the exact same problem. You indicate to "right click on the Dropbox folder itself and make everything local," but there is no such option when I right click. I assume you are talking about the folder on my computer, but I also tried right-clicking on folders in the online (web browser) Dropbox, but there is no option there either.
Any ideas?
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey James H.83, thanks for the nudge here.
You can only change the state of your local files from the local Dropbox folder on your computer.
So, you'd need to go to your Dropbox folder, right click on it, select Smart sync > Local.
You can only change the state of your local files from the local Dropbox folder on your computer.
So, you'd need to go to your Dropbox folder, right click on it, select Smart sync > Local.
I should have been more detailed. Just like the person I was replying to, I already did everything I am supposed to do. The sync settings are all correct, but most of my files remain only links to the cloud.
- MeganHey James H.83, sorry to jump into your convo with Hannah!
Just to make sure we're on the same page, can you send me a screenshot of the app's status as shown in your system tray?
While we're at it, I'd appreciate another one from the content of your Dropbox folder to check the syncing icons on your files if possible.
Cheers! Here are all the screenshots:
- JayHi James H.83, what version of Windows are you currently running on your device?
Here are the screenshots you asked for and a few more.
I keep trying to send screenshots but POST doesn't seem to take them.
JWH
Windows 11, latest updates
- JayThanks for the info, James H.83. Just for clarification, did you select the Smart Sync > Local option as shown in your image when you right-clicked the Dropbox folder?
The green check mark was already there, but I clicked it twice to make sure.
- JayThanks for the info, I'd recommend getting in contact with the support team directly for further assistance.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
