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jdpak2's avatar
jdpak2
Explorer | Level 4
3 years ago

Dropbox previewer showing blurry text

The preview within Dropbox is showing all text blurred. It's as if the document doesn't render completely. When opening the same document by right-clicking the document within Dropbox and open in new tab, the document loads clearly as it was saved.

 

Testing was done on multiple browsers and multiple Dropbox accounts and multiple computers. All software is updated on all devices.

 

I've searched for a solution and it looks like this is an ongoing issue without resolution since 2019. I cannot send blurred documents to clients and need this previewer fixed.

 

I would like to know if the Dropbox developers are aware of this issue and if something is in the works to resolve this issue.

 

Thank you.

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi DavidW2, is the image on the Dropbox site zoomed in at all?

     

    How long is the PDF file physically? Is it separated into different pages like a normal document?

     

    Does this occur with any other similar PDF files?

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