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Dropbox Smart Sync doesn't work for image sequences in After Effects
Hi, whenever I open an After Effects project from coworkers which uses linked image sequences that I haven't yet synchronized locally, the Dropbox smart sync feature fails to sync the whole image...
Hey Walter . This isn't resolved yet. Please let us know how we can fix this or explain how we can create a work around.
This isn't acceptable as a business customer and we are considering switching back to OneDrive where this wasn't an issue.
Best,
Lennart
Walter
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the nudge on this one lennartl
It seems that the issue is that the files you're working on need some time to become local on your machine in order for the After Effects to retrieve them.
All I can suggest in this case would be keeping the files you're working on often locally on your device -instead of online only- to ensure that After Effects can retrieve the whole file when trying to edit it.
Once you're done with your edits, you can set it to be online only again, if needed.
I hope this helps.
It seems that the issue is that the files you're working on need some time to become local on your machine in order for the After Effects to retrieve them.
All I can suggest in this case would be keeping the files you're working on often locally on your device -instead of online only- to ensure that After Effects can retrieve the whole file when trying to edit it.
Once you're done with your edits, you can set it to be online only again, if needed.
I hope this helps.
I just ran into this exact same issue on our studio's Dropbox. It's actually happening on both my home computer and work computer (both PC) with the same files.
It's even happening when I manually chose Smart Sync > Local. The only way I was able to fix was copy and pasting the files to another directory.
It seems this issues isn't fixed. Please can you look into it again.
Thank you,
Sam
The problem is definitely not fixed. Just a few workarounds have been mentioned by the support team, but nothing that actually solves the bug.
As I said before, there are cloud storage tools like OneDrive where we haven't had that problem. So, there should be a way..
Our workaround now is to not work with image sequences but with QuickTime files as often as possible.
- Megan
Hi smoore90, how are you today?
Have you by any chance tried fixing the permissions of the files on your devices, following these steps?
Also, lennartl can you let me know if the files you're working with are available locally on the computer when this happens? If they are, do you notice this behavior.
Keep me posted.
Hi Megan
no, the files that are linked inside the After Effects project are not yet local as i am opening the project. But that is what smart sync is for right? It detects what files are linked to the project and automatically syncs these files locally in order for the project to open correctly. The smart sync works with all types of files like jpg or mp4 but fails when it comes to image sequences.
Best,
Lennart
- Hi,
making them local manually works but that is not the point. The source files are spread throughout our whole directory and it is very time consuming to go into each folder making all linked files local manually. That is what smart sync is supposed to do for us automatically. But it fails with it when it comes to image sequences.
Best,
Lennart - Jay
Hi lennartl, thanks for the update. I'd recommend getting in contact with the support team directly for further assistance.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system. Thanks for your response Megan. I'll try those steps next time I run into this issue 🙂
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